Friday, February 01, 2013

how customer service should be done

A few days ago, I sent feedback to Round Table Pizza about a very late delivery and a disappointing customer service experience. The next day, I received a personal reply from the *son of the founder* apologizing for the poor service, letting me know what they should have done, and what they will be doing going forward.

That, my friends, is a business with commitment to their customers...a rare find nowadays.

1 comment:

pankaj said...

I work in customer service industry. I try to give my best. But as human being i am tired of this job. Because in this business there is less of expressions and more of control and step by step transactions.