I really don't want to feel this way, but...

...it is *really* difficult to deal with tech support when English is not the person's first language. The person I am dealing with is very bright, and once I get my situation communicated, she's great, but getting to that point is difficult. I feel for her and her compatriots...the people who are calling for help are already frustrated or stymied by something, and to add the language barrier to the mix just dips into the patience well even further.

Sigh...