whimper

Good news: the previous tech *did* escalate my case; he just didn't give me the updated case number. I now have it.

Good news: that case has been escalated up to Tier 3.

Bad news: that case has been escalated up to Tier 3, meaning the Tier 2 folks couldn't fix it.

Good news: both cases are being left live, doubling my chances of resolution [theoretically].

Bad news: they will contact me in 2 to 3 business days with an update. Not necessarily a resolution, but an update.

Good news: I can call in 2 days to check the status.

Bad news: I have to call in 2 days to check the status.

Sigh. Sigh, sigh, sigh.